by Farrah Bostic
April 26, 2010
leadership
[Note: I posted this elsewhere awhile ago. Since then I've thought a little more about it...] Much has been made of the specialness of brands that are adored, desired, and truly loved by consumers since Lovemarks was published. Only a few consistently come to mind, and you can see how they play out in the brand [...]
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by Farrah Bostic
April 12, 2010
strategy
In the past few years it’s been particularly fashionable for advertising account planners, brand managers, and research managers to talk a lot about the consumer’s ‘journey’ through any given category. This word sounds flexible and suggests that people move through categories of products and services, and actually experience those categories; it leaves room for interactions [...]
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